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CANCELLATION AND MISSED APPOINTMENTS

Our goal is to provide quality individualized care in a timely manner. "No-shows" and late cancellations inconvenience those individuals who need access to eye care in a timely manner. We would like to remind you of our office policy regarding missed appointments. This policy enables us to better utilize available appointments for you and our other patients. 

CANCELLATION OF APPOINTMENT

In order to be respectful of the needs of other patients, please be courteous and call promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of care. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely eye care.

HOW TO CANCEL YOUR APPOINTMENT

To cancel appointments, please call 703-272-7880. If you do not reach the receptionist, you may leave a detailed message on our voicemail or email the office email at www.primaryeyecare@pecavision.com. If you would like to reschedule your appointment, please leave your contact information and we will contact you to reschedule.

LATE CANCELLATIONS

A late cancellation is considered when a patient fails to cancel their scheduled appointment with a 24-hour advance notice.

NO SHOW POLICY

A "no-show" is someone who misses an appointment without cancelling it in an adequate manner. A failure to be present at the time of a scheduled appointment will be recorded in your medical record as a "no-show."

  • First missed appointment: there will be no charge
  • Second missed appointment: $25 fee will be billed to your account 
  • Third missed appointment: $50 fee will be billed to your account 

PROGRESSIVE ADDITION LENSES 

All progressive addition lenses (also called invisible or no-line multifocals) have a slight optical distortion in the outer portions of the lens, which can make some objects appear bowed or curved, or can cause a feelings of motion when the head is turned. The reading zone in progressive lenses is wide enough for most purposes, but it may be narrower than some other bifocal styles. These factors are usually minor and disappear with wear. The advantages of this lens generally outweigh the problems and the success rate is over 95%. While most people are not bothered by these characteristics, some will find it unacceptable even after a two-week adaptation period.

If you cannot adapt to progressive addition lenses, we will make new lenses in any other design that you wish at no charge, within 30 days of dispensing. Since the original lenses were custom prescription item which must be discarded, there  are no refunds of the difference in cost if the remake pair is of lesser value.

RETURN AND EXCHANGE POLICIES

Glasses are ordered and custom made specifically to address each patient's needs. We do honor each insurance company's return policy. However, a restocking fee may be charged for any cancelled or returned orders that are still in processing. Patient may be eligible for a redo within 60 days of order. Orders are final after 60 days of purchase.

A restocking fee will be charged for all patient returned and exchanged contact lens orders.      

INTERNET EYEGLASSES

You have a right to your eyeglasses prescription and, as a patient at Primary Eyecare Associates, you will always be provided with a copy. We hope you will want to buy your eyeglasses from our office and we believe we offer the best value available when you consider service, quality and price. If you decide to shop elsewhere for glasses, we certainly understand and we will be pleased to provide your eye examination and eye health care.

Local opticians and optical shops generally do a good job filling our prescriptions, but we have some concern with the use of eyeglass vendors over the Internet. Fitting eyeglasses properly involves precise measurements, unbiased advice based on your needs and skillful adjustments of the frame and lenses. Since Internet vendors do not actually meet with you in person they can't provide those services. We provide all the optical services at no addition cost for patients who buy eyeglasses at Primary Eyecare Associates, but we can't provide them for glasses purchased elsewhere.

To avoid confusion and disappointment with glasses purchased elsewhere, here is a  list of services we provide and those we do not. Please check with the eyeglass vendor to determine return and refund policies in the event problems occur.

A $25 service fee will be charged for a PD measurement  (distance between your pupils) taken with a pupilometer, not a ruler. 

We will verify the basic lens parameters in new glasses to see if it matches your prescription. We will also recheck the refraction test to confirm the prescription is correct if necessary. This will be done at no charge within 30 days of new eyeglass prescription. We will not troubleshoot optical measurements taken by others. Visual problems may result if a correct prescription is made with inaccurate optical measurements.  

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Office Hours

DayMorningAfternoon
Monday9 AM6 PM
Tuesday9 AM6 PM
WednesdayClosedClosed
Thursday9 AM6 PM
Friday9 AM6 PM
Saturday9 AM2 PM
SundayClosedClosed
Day Morning Afternoon
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
9 AM 9 AM Closed 9 AM 9 AM 9 AM Closed
6 PM 6 PM Closed 6 PM 6 PM 2 PM Closed

Please check here for changes or updates to our regular business hours.

Testimonial

Dr. Nechel is amazing, had some eye issues and she helped me understand what I was going through, and helped me fix the issues. She was very kind, and was wonderful with my daughter. I couldn't recommend coming here enough, great place and reasonable prices.

Jason N. / Burke, VA